Terms and Conditions
SHIPPING: Based upon the trees ordered and the size of the pots needed, we will add shipping to the invoice we send you. Generally, you can assume about 15% to 20% for shipping on top of the total tree costs (less for larger orders). Shopify determines the shipping cost based on the shipping service selected and is automatically added to your order.
We cannot ship to states where quarantines exist and all states on the West Coast. If you order from Canada, we also add an inspection fee and try to ship all trees to Canada on the same day if possible, to limit the inspection costs. If we are shipping to a business, please remit a tax-exempt form to us first or Shopify will add taxes as required.
Warranty: We will replace trees, if you give proper care according to planting instructions, within one year of shipment. We will ask to document and/or return items for us to improve quality and understand the issue for replacement within one year. Replacements will ship when available and the proper time of year. All that we ask is you pay for shipping.
If you have any questions, please email or call. We want you to be happy and have returning customers that last as long as our trees.
Email: firstname.lastname@example.org or call: 607 310 1318.